I’m having trouble logging in. Where can I get help?
You can reset your password by clicking the forgot password link on the login screen. If you need assistance, please contact us for help.
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Orders, Subscriptions & Shipments
I haven’t received my order. How can I check the status of my shipment?
You can track your order by using the tracking number on your order confirmation email or by accessing your order details in your account. If you need assistance, please contact us for help.
Do you ship outside the US?
Currently, we only ship to verified addresses in the United States.
I have a defective battery. How can I get a replacement?
Akoio features power one batteries because of their superior performance and excellent value. If you have any problems with your batteries, please contact us for help.
How do I change or cancel my subscription?
We’re happy to help adjust, suspend, or cancel your subscription as needed. Please contact us for help.
How will my hearing aid batteries ship? How long will it take to arrive?
Akoio ships via the U.S. Postal Service. Orders usually arrive in 2-7 days. We appreciate your understanding that sometimes delivery is delayed due to COVID-19 requirements, during busy holiday seasons and the like.
Hearing Aid Batteries
What is Zinc Air technology?
Unlike other batteries, zinc-air cells contain no toxic compounds and are neither highly reactive nor flammable. Zinc air batteries generate power when oxygen from the air comes in contact with the ingredients inside the battery canister. Traditional household batteries must house all their active ingredients inside the battery canister. Thanks to their use of air as an ingredient, zinc air batteries can be very small and still very powerful. Battery performance can be hampered if ambient air is too dry or too humid. We've chosen VARTA batteries because their technology and manufacturing materials and methods help ensure maximum performance in any environment.
Why do hearing aid batteries have tabs?
Hearing aid batteries use air as an energy source. The tab seals the air holes on the top of the battery. Once the tab is removed, it takes approximately ten seconds before the hearing aid battery is activated and the hearing aid battery door can be closed.
Please do not remove the tab before you are ready use it. The battery will start powering up (some call it “airing up”) a soon as air enters the holes. Reattaching the tab will not prolong battery life.
What do the different battery sizes (10, 13, 312, 675) and color codes (yellow, orange, brown, blue) mean?
Hearing aid batteries are offered in four different sizes: 10, 13, 312 & 675. They are color-coded for easy identification:
- Size 10 – Yellow
- Size 13 – Orange
- Size 312 – Brown
- Size 675 – Blue
What battery size should I choose?
Similar to household batteries, the type of device determines the battery size you need. Each hearing device specifies a battery type. If you are unsure which battery your device uses, ask the staff where you purchased the device or check with the device manufacturer.
What does Mercury-Free mean?
Mercury-free means the batteries do not contain mercury, a substance that is not considered environmentally friendly.
What makes power one batteries Wireless Approved?
International battery testing standards include a specific test for Wireless. That’s because wireless functionality increases demand for battery power. Wireless capability enables two hearing aids to coordinate sound processing together and in real time, for better sound quality. Wireless also enables connection to Bluetooth or external microphone (i.e. FM system) in a classroom or public space. With power one batteries, you can be assured of maximum performance whether using wireless or standard hearing devices.
How long should I expect my batteries to last?
The life of any individual hearing aid battery will vary based on many different factors and can change as the situation changes. Here are some examples of the factors that affect battery life: type and functionality of device, length of time the device is used per day, whether or not you use wireless functions or stream media, ambient noise level, the level of amplification, environmental conditions such as temperature and humidity.
What is the best way to prolong battery life?
- Don’t remove tab until you are ready to use them. Once tab is removed, air enters the holes and activates the zinc.
- Store at room temperature.
- Leave the battery door open or remove the batteries from the device if not being used for an extended period of time.
- If not using the hearing aid, turn it off and open the battery door. This minimizes drain and blocks corrosion.
- Place your hearing device in a dehumidifier overnight.
- Wash your hands before changing batteries. Dirt and oil can block the battery air holes.
Do hearing aid batteries leak?
Yes, it is possible for a hearing aid battery to leak. With power one batteries, leaking is very rare.
Do hearing aid batteries expand?
A hearing aid battery may expand if the discharged battery is left in the hearing aid too long after it has expired. It may also expand due to extremely high humidity.
How should hearing aid batteries be stored?
Store your hearing aid batteries at between 50 to 85 degrees Fahrenheit – preferably at room temperature between 65 to 75 degrees. Don’t carry loose batteries in your purse or pocket, as contact with metal objects such as keys or coins may cause damage.
Should hearing aid batteries be stored in the refrigerator?
No. The condensation that develops from the refrigerator increases risk of corrosion and other harmful effects.
How do I dispose of hearing aid batteries?
Most curbside recycling programs are great for recycling power one packaging. Batteries can be recycled through local recycling centers and electronics retailers. You can search for participating retailers at Call2Recycle. Many hearing health professionals offer recycling containers at their office where you can drop off batteries. And, you can always send them back to Akoio for recycling. Please see the contact page for our address.
power one Batteries
Why does Akoio choose power one batteries?
Power one hearing aid batteries get rave reviews from users. Akoio selected power one because its technology prowess and engineering excellence assure performance, value and peace of mind. Its industry-leading 4-year shelf life is a nice bonus.
What makes power one batteries special?
- Service Life & Sound Quality
Patented cathode technology and a guaranteed high cell voltage optimize sound quality and a long service life
- Extreme Reliability
Three-fold sealing design and patented film technology provide added safety even under extreme environmental conditions
- Anti-corrosion protection
Stainless-steel housing provides high-level stability and protection against corrosion
- 100% Tested
Each individual cell is tested for its electrical and mechanical characteristics
- Quick Activation
Advanced technology enables the battery to activate within seconds of removing the tab
- Long Shelf Life
A highly developed film seal for every cell guarantees that the battery does not dry out or drain prematurely.
Can power one zinc air batteries be recharged?
No, zinc air batteries are not designed to be recharged.
Rechargeable batteries are currently available for many hearing aid styles. If you're interested in rechargeable hearing aids, ask your Hearing Health Professional about available systems.
How do I know if my battery needs to be changed?
There are three common indicators that it’s time to change your battery. The first is that sound becomes distorted. The second is when you find yourself having to turn up the volume in order to hear. Third, there will be a beep, voice or other sound that indicates a low battery.
How do I insert the batteries into my hearing aid?
There are many different types of hearing devices, so it is best to refer to the device manual or speak contact the staff where you purchased it.
Hearing aid battery safety tips
- Never put batteries in the mouth.
- Don’t mistake batteries for pills. Don’t store batteries in pill bottles or near pills.